логотип игрового контроллера MGM
логотип игрового контроллера MGM

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Warranty, Post-warranty, Return Policy

Warranty obligations are provided for one year and apply to: the software of the product, the operation of the control frame and the three-axis assembly (including high-precision sensors VLX60), mechanical details of fastening the control frame to the operator’s seat. Provided that the product is operated according to the instructions.
 
Warranty obligations don’t apply to: mechanical parts of the chair, chair upholstery, plastic controller cases, buttons, rollers, pedals. It has been experimentally established that under the condition of operation according to the instructions, the life cycle of these elements corresponds to the period declared by the manufacturer.
 
Post-warranty service can be done in any service center for the repair of consumer electronics, as well as in the service center of our company. Requests for post-warranty service are made through an electronic message.
 
The return of the product can be made within two weeks from the date of the customer received it, if all its mechanical and electronic components, as well as the upholstery of the chair, are preserved without damage. Warranty cases of return are considered individually. The company reserves the right to refuse to return the product.

F.A.Q.

Follow the instruction attached to the product to assemble the controller. The process is similar to assembling a standard office chair. It begins with the installation of the support crosspiece on the floor, then the gas lift and so on according to the instruction.

After its pre-assembly, you need to follow these steps to connect the controller to the PC:

  • download the controller driver from the manufacturer’s website and install it on the PC.
  • connect the controller to the USB connector on the PC.
  • connect the controller’s power supply to the household power supply.

After the connection your “Keyboard + Mouse” and the MGM Game Controller will work in parallel. Your PC will perceive the Game controller as a keyboard and mouse, you don’t need to switch anything to control the game. You need to leave the control using the keyboard and mouse.

Follow the instruction attached to the controller to configure the controller according to the shape of your body. Initially set the height of the chair on the gas lift, so that it’s convenient for your feet to work with the pedals. Then set the distance from your body to the control frame as you wish, without allowing the control frame to rest in the abdominal area, there should be a minimum distance between them about 1 cm. Then set and fix the width of the control frame that is convenient for you according to your shoulder width, so that your hands rest freely on the armrests, not pressing against you and not moving too far away from you. After that, you set the height of the control frame that is convenient for you at your choice. Remember!!! The precise configuration of these settings is directly related to the accuracy of shooting in games. Changing these settings even within 5 mm (especially in the height of the control frame) can significantly affect the quality of your shooting in games. Don’t rush to immediately find the ideal position of the control frame. To begin with, you should form a muscle memory in your hands, this will give you the opportunity to find and remember your ideal position of the control frame.

You can select the default settings of the buttons from the profile archive. To do this, go to the archive, select your game and click the “upload to controller” button, then the “save” button. The standard keyboard and mouse buttons are already registered after connection by default on the corresponding controller buttons. To configure the buttons individually, go to the “button settings” menu, select the appropriate button on the controller, go to the button menu and record the appropriate button on it from the keyboard, then click “record” in the button menu, then click “upload to controller” and “save” in the main menu. In the main menu, you can configure the resolution for each axis separately, determine what function the video will perform, configure the working areas of the pedals. After that, you can save the profile you like in the “profile archive”.

One button on the right and left hand changes the profile right at the moment of the game by default. Other functions cannot be set to these buttons other than this one. To register a profile, click the check mark next to Profile 1,2,3,4 in the main menu. You can apply up to four profiles at the same time.

Decide which game you’ll use the Game Controller with (for example CS:GO). Install this game on your PC. Connect the Game Controller to the PC. Decide how you’ll display the video sequence: it will be a projector or a bundle of three projectors or a large TV. Install the screen as close to the floor as possible, if it’s a TV with a diagonal of 42 inches or more, then the upper border of the screen should be at the operator’s eye level. If it’s a huge screen, then the lower border of the screen should be below the installation level of the Game Controller, so the Game controller should stand on the podium. Remember that it’s natural for a person to look straight and slightly down, this is his working area, and it isn’t natural for a person to look up all the time, from this he gets tired, begins to make mistakes and control the screen worse.

The order will be prepared for shipment within 2 months after registration and payment. It is worth adding the delivery time of the product to your region to this period.

Delivery is paid separately according to the tariffs of the Russian Post to your region.

Yes, you can. All conditions for large orders are discussed individually.

Work is currently underway to create a version 3.2 controller driver with support for a virtual reality helmet. If the video game supports a virtual reality helmet and simultaneous control of the game with the keyboard and mouse, then you can try to control using a game controller in such a game right now.

The pedals are equipped with electromagnetic hall sensors and neodymium magnets. The service life of such a system is not limited, in case there is no mechanical damage. The X, Y, Z axes are equipped with high-precision electromagnetic sensors, in case there is no mechanical damage, the service life of such a system isn’t limited. The service life of buttons and analog Sticks is standard and is determined by the manufacturer. These elements are maintainable and their components are easily accessible. The mechanical parts of the control frame are made with a good margin of safety, the service life of which is quite long, more than 3 years.

The transition from piece production to small-scale production is currently being prepared. This requires additional investment in the project. That’s why we’re appealing to you for support. We really hope with your help to develop the project to the level of large-scale production as soon as possible.

Our company provides technical support for the MGM Game Controller product by e-mail.

Each request is considered individually.

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